Herbal Tea for Wellness

Overview

At Healthaven, we are committed to providing high-quality herbal teas and natural wellness products. If you are not completely satisfied with your purchase, we’re here to help.

Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in its original packaging.

Non-Returnable Items

For health and safety reasons, we do not accept returns on the following items:

  • Perishable goods (including food, herbal teas, and other consumables)
  • Personal care and hygiene products
  • Gift cards and digital/downloadable products
  • Items purchased on sale or clearance

To process a return, you must provide a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once we receive and inspect your return, we will notify you via email about the status of your refund. If approved, your refund will be processed within a few business days and credited to your original method of payment.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times may vary.
  3. If needed, contact your bank, as there may be a delay in posting the refund.
  4. If you’ve done all of the above and still have not received your refund, contact us at [your email].

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, email us at [your email] with details and send your item to: [your return address].

Gift Returns

If an item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift voucher will be emailed to you.

If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

To return a product, send it to: [your return address].

  • Customers are responsible for return shipping costs.
  • Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of your returned item.

Need Help?

If you have any questions about our refund and return policy, contact us at [your email].